Resumeprime.com is a professional resume, CV and cover letter writing service. The company promises to deliver top quality resumes which will help you obtain the job of your dreams. They also advertise they hire only recruitment and HR experts who perform all the work. Editing is included in the price and they also offer a few discounts you can enjoy with your order. We have thoroughly reviewed this service, in order to offer you all the possible details that you should know before placing an order.
The main website looks quite professional, but we know from experience this fact doesn’t mean that the quality of the services is also top notch. Make sure to keep reading and you will find out all the important details about this service.
Quality and Services of ResumePrime.com
When we test a writing service, we also place a few orders in order to check on the quality of the services provided. Therefore, we placed an order for a cover letter and one for a professional resume.
We offered the writers all the possible details so that they could craft a resume according to our expectations. We received a resume that lacked professionalism. That resume could have been written by anyone, and it was certainly not written by someone with many years of experience in the HR department.
The cover letter lacked consistency and a professional lingo. We were really disappointed with the quality of the services provided, and we certainly had higher expectations considering the price.
They offer the following services: professional resume writing, executive resume writing, entry level resume writing, student resume writing, military transition resume writing and federal resume writing. We ordered executive level writing, and what we received was maybe entry level quality.
Prices at ResumePrime.com
We carefully check all their prices, and we consider their services quite expensive.
For example, professional resume writing costs $190, executive quality costs $230 for C level executives and VPs, and entry level costs $150. They offer resume writing for college students, and graduate school admission resume resume writing and this service costs $110. Then, military resume writing costs $230 and Federal government job writing costs $230. These are all the prices they enlist on the site, and we consider that they do not fit the limited budget of a student, and even entry level writing costs $150.
The company does not advertise too many discounts. However, on the home page they display a banner with a 20% discount code. In order to enjoy this discount, you need to subscribe to their newsletter. There are no other freebies or special deals available. They only offer a few resume samples that you can check out. We did read through these samples and they are indeed top quality resumes and CVs.
The problem is that the services offered by them do not have the same high quality as these samples. We consider that Resume Prime is not your number one choice especially if you are looking for high standards and great quality when ordering a CV or resume online.
Customer Service on ResumePrime
Customer service is extremely important. Each business should have a highly responsive and friendly customer service. Resumeprime has an instant chat option and we contacted the representatives via this chat window.
We asked the representative several questions and we could notice that he/she does not have the patience to respond to everything we asked. The representative kept telling us we should find the respective information on the website. Then, when we asked about getting help with placing our order, the representative told us we should follow the steps available online.
We like friendly and patient customer care representatives, something that ResumePrime cannot offer.
We needed a resume on an urgent deadline, so we asked them to deliver within 24 hours. We wanted to see how well they work under pressure and if they can indeed deliver by the requested deadline.
Unfortunately, our resume arrived to our inbox 48 hours later, so this company did not pass the test of on time delivery. We asked them for a refund, because they sent the order too late and we didn’t need the resume anymore. We were told that they cannot refund, but they can revise the resume if needed. Clearly unprofessional, so we won’t place any other orders.