CraftResumes.com is an online resumes writing company. We have decided to review this service in order to offer you all the details and information you need right before placing an order here. The company promises to deliver high quality resumes and CV’s which will help you obtain the dream job at the company that you want. On the main site description we noticed they describe that all the writers are career experts with many years of experience in the field.
Besides resumes, they also offer cover letters and editing services. We really did not understand why clients have to pay separately for editing services when editing should be included in the price. According to our experience in the field all top reputable companies offer resumes, cover letters or professional CVs that are perfectly edited and we didn’t have to pay separately for anything.
Quality and Services of CraftResumes.com
As we proceed with any other service that we review, we also placed an order with CraftResumes. We asked for a professional resume in Law and an accompanying cover letter. The resume we received contained quite a few mistakes. Firstly, they got some dates wrong which is unacceptable.
We clearly gave the writers a list with all the dates and jobs that should be mentioned in the resume. Then, the resume lacked that professional look and feel. The resume was clearly written by someone who is a beginner in the field and not by a career expert with years of experience as they promise on the site.
We consider they offer a very limited range of services. We wanted to see on their list services such as copywriting, article writing, personal presentation paper writing and other such field related solutions.
Prices on CraftResumes
The pricing is one of the most important factors when we talk about writing services.
Students or graduates are generally on a limited budget, so they cannot afford to pay a fortune for a resume or a cover letter. CraftResumes does not even display a clear list with the prices charged and we really did not like this aspect. Everyone should be able to check out the exact prices before hiring help.
They only display a few prices such as resume writing services starting from $139 or CV writing services starting from $159. We consider their services quite expensive and not suitable for the limited budget of a student or a graduate.
Discounts/ Other Features
CraftResumes does not offer any kinds of discounts except $10 saving. They have some prices displayed on the website, but there are no vouchers or discounts offered even if your order exceeds a certain amount. They also say they will deliver the first draft within 24 hours, and that there are no hidden costs and that they also offer the satisfaction guarantee.
We did not receive our order in time, and we were not satisfied with the quality offered. Even so, they did not offer to return our money or to rewrite the resume until we are satisfied.
Customer Service at CraftResumes.com
We did not like the fact that they do not feature a phone number or an instant chat option on the site. We had to scroll to the bottom of the page and there we found “Contacts” and this led us to a page where they feature a phone number, an email address and a physical address.
We tried to call them on the phone, and we managed to talk to someone after half an hour. We consider this quite unacceptable, because when someone needs information they should provide it fast.
CraftResumes advertises that they accept even orders on urgent deadlines.
Well, we have placed the order for the CV with a deadline of 24 hours and we received the order in 3 days (which means 72 hours which is a big delay!). We asked ourselves what happens when you need a resume fast because you want to hand it in the next day for a very important job?
You will probably miss the opportunity if you place your order with them. Maybe they also respect deadlines, but we placed 2 orders in total and they missed both deadlines…and this says a lot about their policy regarding respecting the deadlines.